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Sistema PQR´s (Peticiones, Quejas, Reclamos, Sugerencias) Sistema PQR´s (Peticiones, Quejas, Reclamos, Sugerencias) El Sistema de Peticiones, Quejas, Reclamos y Sugerencias (PQRS) es una herramienta que nos permite conocer tus inquietudes y manifestaciones teniendo la oportunidad de fortalecer nuestro servicio y seguir en el camino hacia la excelencia operativa. ​ ​ SUGERENCIA: Es una propuesta presentada por un usuario para incidir en el mejoramiento de un proceso de la empresa cuyo objeto está relacionado con la prestación del servicio. PETICIÓN: Es una actuación por medio de la cual el usuario, de manera respetuosa, solicita a la empresa cualquier información relacionada con la prestación del servicio. QUEJA: Es la expresión o manifestación que le hace el usuario a la empresa por la inconformidad que le generó la prestación de nuestros servicios. RECLAMO: Es la oposición o contrariedad presentada por el usuario, con el objeto de que la empresa revise y evalúe una actuación relacionada con la prestación del servicio en términos económicos. Soy... Elige una opción Nombre Apellido Email PQR sobre Elige una opción Cuéntanos un poco más... Acepto los términos y condiciones Enviar Gracias. Estaremos en contacto pronto.

Contacto Un sólo proveedor Una sola integración Una sola plataforma anteia es la primera plataforma que hiper automatiza procesos de vinculación y ventas quitándoles el dolor de cabeza a las empresas de lidiar con nuevas tecnologías, integraciones, regulaciones, tiempos de equipo de desarrollos y precios inasequibles. Dale velocidad y seguridad a tus negocios con la Identidad Digital Avanzada de anteia Completa los datos y empieza a vivir la experiencia del poder oculto de la integración con anteia a través de un laboratorio de nuestras soluciones para tu empresa Accede a nuestra IMPLEMENTACIÓN GRATUITA solicitándola en este formulario Nombre Apellidos Empresa Email corporativo Industria Elige una opción Si elegiste otro dinos cual No. Celular Cargo Cuéntanos un poco más... Acepto los términos y condiciones Enviar Gracias. Estaremos en contacto pronto.

X-EIA Terminología Beneficios Proceso Casos de uso FAQ Analytics Solicita tu DEMO It is a digital method to authenticate and validate electronic documents. It is used to verify the identity of the sender and guarantee the integrity and authenticity of the document. The electronic signature is based on cryptography and security technologies. In many countries, it is legally valid as a handwritten signature on paper. The implementation of the electronic signature has improved the efficiency and speed of document management, reducing costs and work. ​ In the Anteia ecosystem, an identity verification is carried out to associate a certificate with the digital identity of the signer and guarantee the integrity and non-repudiation of the document. Our validation methods include facial recognition and text messaging with one-time codes. It has time stamps certified by reliable authorities and can be verified and stored for a long time. The electronic signature process requires that all parties involved verify their identity and accept the conditions before generating the final document, complying with regulations and integrity. G. lossario Cryptographic algorithm. It is a mathematical process used to encrypt and decrypt messages and to generate cryptographic keys. Authentication. It is the process of verifying the identity of a user. Self signature. It is an electronic signature that is made without the intervention of a certification authority. Certification authority (CA). It is an entity that issues and manages digital certificates. Digital certificate. It is an electronic file that contains information about a user's identity and their public key. Root certificate. It is a certificate that is the root of trust in a public key infrastructure. public key. It is a cryptographic key that is used to encrypt messages and to verify the identity of a user. private key. It is a cryptographic key that is used to decrypt messages and to sign electronic documents. encryption. It is the process of encoding a message so that it can only be decrypted by the recipient. Signature with time stamp. It is an electronic signature that includes a time stamp that shows the date and time the signature was made. Digital signature. It is an electronic representation of a signature, which is used to authenticate electronic documents. Electronic signature. It is an electronic representation of a handwritten signature, used to authenticate electronic documents. Advanced electronic signature (FEA). It is a type of electronic signature that provides a high level of security and trust. Recognized electronic signature (FER). It is an electronic signature that meets the legal requirements to be recognized as equivalent to a handwritten signature. Multiple signature. It is an electronic signature that is made by more than one person. hash. It is a unique representation of a message, which is used to verify the integrity of an electronic document. Public Key Infrastructure (PKI). It is a set of procedures, protocols and services used to create, manage and validate digital certificates. Integrity. It is the guarantee that an electronic document has not been altered since it was signed. I do not repudiate It is the guarantee that a user cannot deny having signed an electronic document. Security token. It is a physical device or software that stores private keys and is used to sign electronic documents. Timestamp. It is a timestamp that is added to an electronic document to show the date and time it was signed. Certificate validation. It is the process of checking the validity of a digital certificate. Check. It is the process of checking the validity of an electronic signature. Benefits Allows multiple signers. ​ Allows you to sign documents faster and more efficiently compared to scribble signatures. ​ Helps protect the confidentiality and integrity of documents. It is more affordable than signing on paper and can reduce the costs associated with managing paper documents and physically mailing them. ​ Documents can be signed from anywhere at any time, which is more convenient than having to be in a specific place to sign on paper. ​ The electronic signature reduces the use of paper and shipping costs, which contributes to an environmentally sustainable practice. It gives the possibility to people with disabilities to sign documents in a more accessible way. ​ It allows for greater transparency and traceability in document management, which can be useful in audits and reviews. ​ It can be easily integrated with other systems and applications, increasing the efficiency and effectiveness of document management. ​ It allows the automation of processes and the elimination of human errors, which increases the precision and speed of document management. ​ You can make adjustments and updates in real time, increasing flexibility and adaptability in document management. ​ Reduces the risk of document loss, damage or theft, increasing security and reliability in document management. Access and manage documents faster and more efficiently, which improves productivity and efficiency. ​ It is compatible with mobile devices, allowing greater mobility and flexibility in document management. ​ multiple factors A solid confidence Benefits Allows multiple signers. ​ Allows you to sign documents faster and more efficiently compared to scribble signatures. ​ Helps protect the confidentiality and integrity of documents. It is more affordable than signing on paper and can reduce the costs associated with managing paper documents and physically mailing them. ​ Documents can be signed from anywhere at any time, which is more convenient than having to be in a specific place to sign on paper. ​ The electronic signature reduces the use of paper and shipping costs, which contributes to an environmentally sustainable practice. It gives the possibility to people with disabilities to sign documents in a more accessible way. ​ It allows for greater transparency and traceability in document management, which can be useful in audits and reviews. ​ It can be easily integrated with other systems and applications, increasing the efficiency and effectiveness of document management. ​ It allows the automation of processes and the elimination of human errors, which increases the precision and speed of document management. ​ You can make adjustments and updates in real time, increasing flexibility and adaptability in document management. ​ Reduces the risk of document loss, damage or theft, increasing security and reliability in document management. Access and manage documents faster and more efficiently, which improves productivity and efficiency. ​ It is compatible with mobile devices, allowing greater mobility and flexibility in document management. ​ Use cases Financial legal contracts and agreements. ​ Billing and monitoring of payments in the accounting sector. ​ Job application forms and monitoring of the hiring process in human resources. ​ Requests for orders and monitoring of the supply chain in companies of logistics. ​ Medical forms and record of clinical histories. ​ Applications for enrollment and monitoring of students. ​ Travel request forms and travel management. ​ Credit applications and loan monitoring. ​ Insurance application forms and claims tracking. ​ Requests for inspection and monitoring of products in the manufacturing industry. ​ Requests for acquisition and monitoring of real estate. ​ Loan contracts, investment agreements, credit card applications. ​ Real estate. purchase-sale contracts, rental contracts, property deeds. Medical consents, electronic medical records, medical prescriptions. ​ Permit applications, public service contracts. ​ Software license agreements, cloud service provider agreements, outsourcing agreements. ​ Enrollment applications, teacher contracts, professional internship agreements. ​ Transport contracts, delivery agreements, storage agreements. ​ Insurance policies, reimbursement requests, indemnity agreements. ​ Supply agreements, purchase contracts, technology license agreements. ​ Online purchase agreements, subscription contracts, affiliate agreements. ​ Hotel reservation contracts, vacation rental contracts, catering agreements. ​ Input supply agreements, crop sales contracts, land lease agreements. Frequent questions What is the difference between digital and electronic signature? The electronic signature refers to the authentication and validation of documents in digital format through cryptography and security technologies, while the digital signature refers to a signature in digital format, but which does not necessarily have the same levels of security and authenticity than an electronic signature. That is, the electronic signature is a specific type of digital signature that meets certain security and reliability standards. What types of electronic signatures are there? Simple electronic signature. Electronic representation of a handwritten signature, used to authenticate electronic documents. ​ Digital signature. Electronic representation of a signature, used to authenticate electronic documents. ​ Advanced electronic signature (FEA). It is a type of electronic signature that provides a high level of security and trust. ​ Recognized electronic signature (FER). Electronic signature that meets the legal requirements to be recognized as equivalent to a handwritten signature. ​ Self signature. Electronic signature that is carried out without the intervention of a certification authority. ​ Multiple signature. It is done by more than one person. ​ Signature with time stamp. Electronic signature that includes a time stamp that shows the date and time the signature was made. ​ What documents can be signed electronically? ​ Any document that can be stored in electronic format can be signed electronically. This includes contracts, invoices, legal documents, official documents, work documents, among others. The electronic signature allows authenticating and verifying the integrity of these documents, which gives them legal validity and provides them with a higher level of security. How is the authenticity of an electronic signature verified? ​ It is verified using the public key corresponding to the signature. The process consists of decrypting the information signed with the public key and comparing it with the original document to verify that the signature is valid and has not been altered. It can be verified that the digital certificate used to sign is valid and has not expired. This verification can be done by specialized software or through a certification authority. What requirements must be met to perform an electronic signature? ​ To perform an electronic signature, several requirements must be met, such as having a verified identity and a digital certificate issued by a trusted certification authority, using cryptographic keys (a public key to encrypt messages and verify the identity of a user, and a private key to decrypt messages and sign electronic documents), have an application or device that allows electronic signatures to be performed and meets the required security standards, adequately protect private keys, comply with the rules and regulations applicable in the country or jurisdiction where it is performed the electronic signature, and have a public key infrastructure (PKI) that allows validating the electronic signature and guaranteeing trust in it. ​ How is the security of electronic signatures guaranteed? ​ A series of requirements must be met, such as having a verified identity and a digital certificate issued by a trusted certification authority, using cryptographic keys, having an application or electronic signature device that complies with security standards, adequately protecting private keys , comply with applicable rules and regulations, have a public key infrastructure (PKI), and use encryption and authentication techniques to protect the integrity of electronically signed documents. In addition, it is important to keep electronic signature software and devices up to date to avoid potential security vulnerabilities. How is the electronic signature integrated into business processes? ​ The electronic signature can be integrated into business processes through the automation and digitization of the processes that require the signing of documents. This may include the creation of electronic forms for the collection of information and the signing of the same, the implementation of approval workflows that allow the signing of documents online and the integration of the electronic signature with document management and information management systems. business processes. In addition, it is important to guarantee the integrity and security of the documents and the electronic signature through adequate security measures, such as data encryption and user authentication. What happens if the device used for the electronic signature is lost or damaged? ​ How is an electronic signature revoked? ​ How is the privacy of electronic signatures guaranteed? ​ How is the integrity of electronically signed documents carried out? How can non-repudiation be guaranteed in electronic signatures? ​ What systems or technologies are used for the electronic signature? How is the authentication of users who perform electronic signatures performed? How can electronic signatures be stored and managed? What legal implications does the electronic signature have? Is the electronic signature valid in any country? What support does the electronic signature have? What are the mechanisms to sign? Biometric fingerprint and OTP. ​ Can you sign multiple documents simultaneously? How many signatures can I put on a document? Do you have end user support? Analytics Number of documents signed, number of active users, average session duration. ​ Response times, error rate, level of availability. ​ Number of users, roles and permissions assigned, level of user activity. ​ Average time to perform an electronic signature. ​ Number of valid and invalid certificates, certificate validation success rate. ​ Integration with other systems. Number of integrations made, types of integrated systems (CRM, ERP, etc.), level of success of the integrations. ​ Number of successful and failed signatures, overall success rate. ​ Level of user satisfaction, pain points and problems reported, level of adoption of the platform. ​ Number of users who access the platform from mobile devices, types of devices used. ​ Geography. Geographic location of users and signed documents, analysis of geographic trends. ​ Total cost of implementation and use of the service, costs per user and per signed document. ​ Trends in the use of the platform, trends in user satisfaction, trends in the adoption of new features. ​ Documents created, shared and collaborative. Average time per document. Solicita tu DEMO

HOME HYPERAUTOMATION SERVICES SERVICES API Política de privacidad PRICES Blog Resultados de la búsqueda Members MÁS ENG Hyperautomation Una integración para automatizar de extremo a extremo procesos de vinculación. Core ID 17 factores de verificación identidad que aseguran instantáneamente la confianza en clientes y proveedores. GeniusDocs Documentos, inteligentes, autogestionados, sin incongruencias, con monitoreo 7X24x365. smart signature Firmas seguras, para negocios hiper seguros. authenticator Adjuntar y validar documentos. NOT GOING Intelligent personal assistant para acompañar a usuarios en procesos de registro. cybersecurity mesh La frontera de la ciberseguridad. Próximamente Academy Próximamente Solicita tu DEMO A single provider A single integration a single platform before It is the first platform that hyper-automates linking and sales processes, taking away the headache for companies of dealing with new technologies, integrations, regulations, development team times and unaffordable prices. To play, press and hold the enter key. To stop, release the enter key. Copyright © 2023 anteia sas All rights reserved. ANS API Contacto API ANS Medium PQR PQR Terms and Conditions Privacy Policy Política de privacidad contacto@anteia.co Bogota DC, Colombia 118942 Colombia, Costa Rica, Panama

Core ID Docs Firma Electrónica Authentikator X-eia Servicios Solicita tu DEMO multiple factors A solid confidence G. lossario La verificación de identidad es el proceso de comprobación y confirmación de los datos e información proporcionados por una persona para determinar si son verdaderos y corresponden a su identidad real. La verificación de múltiples factores o multifactorial es un enfoque más seguro, ya que utiliza varios métodos para confirmar la identidad de una persona, en lugar de solo uno, esto reduce el riesgo de suplantación de identidad y aumenta la confianza en la verificación. Esta verificación es altamente personalizable para asegurar una alta convertibilidad, manteniendo altos niveles de seguridad. ​ Conoce más Docs Servicio de procesamiento de documentos que permite: (1) Creación de documentos como formularios, contratos, pagarés, entre otros. (2) Análisis de texto para extraer información valiosa de los documentos, como datos personales, números, fechas, etc. (3) Clasificación de documentos que da la posibilidad de organizarlos automáticamente según diferentes categorías. (4) Reconocimiento óptico de caracteres (OCR) que permite digitalizar documentos en papel y convertirlos en archivos electrónicos. (5) Monitoreo de incongruencias de información y alertas de riesgo. ​ Conoce más Firma electrónica La firma electrónica es un método digital para asociar a personas autenticadas con documentos digitales válidos. Se utiliza para verificar la identidad del remitente y garantizar la integridad y autenticidad del documento. Se basa en criptografía y tecnologías de seguridad. En el ecosistema de anteia, se realiza una verificación de identidad para asociar la identidad digital del firmante y garantizar la integridad y no repudio del documento. Nuestros métodos de validación incluyen reconocimiento facial y mensajería de texto con códigos de un solo uso, sin embargo, por el uso de la identidad digital, siempre hay una forma de verificar la identidad del firmante. Posee marcas de tiempo certificadas por autoridades confiables y puede ser verificada y almacenada por un largo tiempo. El proceso de firma electrónica requiere que todas las partes involucradas verifiquen su identidad y acepten las condiciones antes de generar el documento final, cumpliendo con las normativas relacionadas e integridad del documento. Conoce más Authentikator Servicio que utiliza técnicas de computer vision, aprendizaje automático y análisis de datos para identificar patrones y tendencias en documentos falsificados, analizar y comparar características visuales de un documento (como texto, imágenes, diseño y formato) con una base de datos de documentos auténticos conocidos. Tiene la capacidad de detectar características falsas o alteradas en un documento y emitir una advertencia o una respuesta si se determina que el documento no es auténtico. Permite adjuntar documentos de identidad, diplomas, facturas, certificados, declaraciones de renta o cualquier otro documento y validar su autenticidad. Convierte documentos no estructurados en estructurados. Convierte imágenes con texto en datos de texto legibles por computadoras. Conoce más x-eia En un Intelligent personal Assistant que ayuda a los usuarios finales a cometer la menor cantidad de errores en su proceso de vinculación, a que puedan resolver problemas rápidamente y mejorar su experiencia de registro. ​ Conoce más Services Authenticated Attachments. Allows you to attach identity documents, diplomas, invoices, certificates, income statements or any other document. Convert unstructured documents to structured to automate large-scale procurement data capture, increase operational efficiencies, improve customer experience, and inform decision-making by speeding and securing processes. ​ Smart Contracts. Legal documents that can be generated automatically, stored securely on a blockchain, and have pre-programmed clauses that are automatically triggered under certain conditions, allowing for greater control and monitoring of the contract lifecycle. This can improve efficiency and security in contract management. Electronic signature. Mechanism that allows a person to be linked to an electronic message, contract or electronic document, identifying himself as a signatory of the message. Provides users with the ability to perform signatures, facilitates the distribution of legally sensitive documents for the collection of electronic signatures. Smart forms. Digital forms that are self-managed thanks to public and private sources of information, Optical Character Recognition (OCR), Intelligent character recognition (ICR) and other forms or documents from the same user. The authenticity of information is verified, updated and monitored through compliance alerts, dates and inconsistencies. Digital identity. Identity verification information is anonymized to reuse it in future events such as management of forms, contracts or electronic signatures, which allows streamlining processes and guaranteeing the security of information. ​ Decision engine. Run automated decisions based on custom rules as a set of processes. It uses artificial intelligence and analysis to learn and redefine decisions. ​ Dematerialized promissory notes. Mechanism that allows you to sign, fill out and endorse promissory notes supported by dematerialized technology (secure digitization), protected with an advanced electronic signature ensuring its validity. It allows the custody and completion of blank promissory notes for processing, using a secure trace for the parties, verifying the transactions made on the promissory note. Identity verification. Multiple verification factors ensure instantly that customers, employees, suppliers are really who they say they are. Facial and voice biometrics, proof of life, identity document authenticity, GPS, mobile number, Device ID, verification in binding and non-binding lists, search in public and private sources of information and credit history._cc781905-5cde-3194- bb3b-136bad5cf58d_ Solicita tu DEMO

Ernest Viana product manager phone +57 301 596 6685 Email ernesto@anteia.co

Core ID ANS 1. SOPORTE Y MANTENIMIENTO Requerimientos Particulares (de personalización o adaptación): En caso de que el Cliente requiera una serie de adiciones o adaptaciones particulares al Sistema anteia , los cuales por definición necesitarán labores de programación a cargo del equipo de desarrolladores de anteia . Si los requerimientos son genéricos, es decir, aplican para la base instalada de clientes de anteia , estos son evaluados e incluidos en el “roadmap” de versiones de anteia y luego estarán disponibles sin costo (cuando la versión correspondiente sea liberada). En caso de que los requerimientos sean particulares y exclusivos para el Cliente o bien que no se pueda esperar a la próxima versión para contar con ellos, el Cliente debe hacer un levantamiento del o los requerimientos según los formatos indicados por anteia. Con esta especificación escrita anteia cotiza el requerimiento. Después de que dicha cotización es aceptada por escrito por el Cliente, se inicia su desarrollo, atendiendo a las prioridades del equipo de desarrollo de anteia . Todas las tareas de programación del Sistema se realizan en Colombia, en donde se encuentra el equipo de desarrolladores. El costo de la instalación posterior al desarrollo de estos requerimientos particulares se incluirá en la cotización respectiva y en caso de estar de acuerdo y exista contrato vigente, se modificará el anexo correspondiente. Definiciones: Mantenimiento: son aquellas actualizaciones, mejoras y nuevas versiones de la plataforma, las cuales podrán ser realizadas por anteia de manera libre en cualquier momento, siempre y cuando no afecte el servicio. En caso de que se requiera algún cambio por parte del cliente a nivel de integración, se le notificará previamente para realizar el plan de migración. Las adecuaciones se realizarán en horarios no hábiles. Soporte: es el apoyo operativo que ofrece anteia a sus clientes, en relación con la plataforma, con el fin que estos puedan acudir a anteia . Nivel: soporte técnico que se prestará al cliente. Se clasifica en Primer y Segundo Nivel. Soporte Técnico: Etapa inicial en la cual el personal de técnico del Cliente analiza el problema y determinan si la solución puede producirse sin necesidad de recurrir a anteia . En muchas ocasiones los inconvenientes son resueltos a este nivel y los tiempos de respuesta a los mismos dependen del mismo Cliente. Para reducir las emergencias, todo trabajo de nuevas instalaciones, mantenimiento de bases de datos, y cualquier otro ajuste que ponga en peligro la estabilidad de los servicios prestados por anteia y que sea el Cliente el que los vaya a realizar por sus propios medios, debe ser sometido a validación por parte del personal de soporte de anteia y en caso de requerir soporte sobre estas acciones, la empresa cobrará dicho servicio adicional, conforme lo establecido en cobro horas hombres en el Contrato. De igual manera, el Cliente puede optar por contactar por correo electrónico al equipo de soporte de anteia en Bogotá D.C./ San José CR para aclarar dudas; en el correo: support@anteia.co En caso que el problema persista, entonces el cliente puede recurrir al esquema de soporte de anteia. Los niveles de atención que anteia ofrece son los siguientes: Soporte Primer Nivel. Una vez concluido que el nivel de soporte interno y las personas de la organización no pueden resolver el asunto, los clientes pueden comunicarse con el equipo de soporte de anteia enviando un correo electrónico a support@anteia.co . En el mismo, los clientes deben proporcionar una explicación detallada del inconveniente que están experimentando. Soporte Segundo Nivel. Cuando el problema no pueda resolverse en el primer nivel, anteia procederá a remitir correo electrónico al cliente informando que el caso pasa a segundo nivel, en caso de ser necesario se tendrá llamada o videollamada. Horario del soporte El soporte se otorga los días hábiles en horario de 8 a.m. a 6 p.m. hora colombiana. Procedimiento Para la atención de fallas reportados por los clientes anteia , será: El cliente debe remitir correo electrónico support@anteia.co detallando la falla y anexando pantallas, reportes, mensajes, etc. que ayuden a los ingenieros de anteia a determinar las causas del problema. anteia contesta el correo electrónico indicando el número del ticket asignado e inicia el proceso de revisión. anteia evalúa la consulta o problema del cliente para determinar qué acción se debe tomar. Categorización y Priorización: La solicitud se clasifica según su tipo (consulta, queja, solicitud de servicio, etc.) y urgencia. anteia utiliza guías de ayuda, bases de conocimientos o scripts predefinidos para proporcionar una solución al problema del cliente. Si el problema es básico y puede ser resuelto en el Primer Nivel, el anteia lo hará en los tiempos de respuestas definidos. Si no, el ticket se escalará al Segundo Nivel de Soporte con toda la información relevante recopilada. anteia le notificará al cliente por correo electrónico que el caso ha sido escalado a Soporte Segundo Nivel. El equipo de Soporte de Segundo Nivel trabaja en el problema hasta que se encuentra una solución. anteia , una vez resuelto el problema, procederá a notificarlo al cliente con los detalles de la solución. El equipo de soporte de anteia revisa regularmente los incidentes y las respuestas de los clientes para identificar áreas de mejora. Tiempos de Respuesta Los tiempos de respuesta que dará anteia a los clientes conforme los siguientes Niveles: Soporte Primer Nivel: en un máximo de 6 horas, contados a partir de la respuesta por parte de anteia indicando el número del ticket de servicio. Soporte Segundo Nivel: en un máximo de 2 horas, contados a partir de la llamada generada por anteia cuando no ha sido posible resolverlo en el primer nivel. 2. COMPENSACIONES POR INACTIVIDAD Definiciones: Error: petición válida que resulta en un comportamiento no deseado del sistema, por cuenta y responsabilidad de anteia y está clasificado por el listado HTTP en 500, o de la familia 500. Tasa de Error: es el número de Peticiones Válidas que resultan en un error HTTP 500 (o de la familia 5**), dividido por el total de Peticiones Válidas durante ese periodo. Peticiones Válidas: es un llamado a un API o una interfaz que son conformes a las especificaciones determinadas con anteia en el siguiente link , y que finaliza con una respuesta esperada. Ventana de Mantenimiento: significa una ventana de tiempo durante la cual el servicio se desconecta para tareas de actualización o mantenimiento. Periodo de Inactividad: es el espacio de tiempo de cinco (5) o más minutos consecutivos, en el cual un sistema, servicio o plataforma no recibe respuesta ni responde a ninguna interacción o solicitud por parte de los usuarios o clientes. Las Ventanas de Mantenimiento no están incluidas en el Periodo de Inactividad. Tiempo de Funcionamiento Mensual: es el total de minutos del mes, menos los Periodos de Inactividad del mes. Porcentaje de Tiempo en Funcionamiento Mensual: Es el Tiempo de Funcionamiento Mensual dividido por el total de minutos en el mes. Servicio Cubierto: significa los servicios de fastSignature, CoreID, Magic Forms, BackOffice y HyperFlow, dependiente del Contrato Suscrito entre las partes. Impacto: Es una medida relacionada con el Periodo de Inactividad que se medirá entre alto, medio y bajo. Detalle Durante el plazo del Contrato con el Cliente, anteia se ha comprometido a proporcionar los servicios definidos en este y, por tanto, se obliga a proporcionar un Porcentaje de Tiempo en Funcionamiento Mensual de la siguiente manera (en adelante el "Objetivo de Nivel de Servicio" ): Servicios de anteia : Porcentaje de Tiempo en Funcionamiento Mensual fastSignature Core ID Magic Forms BackOffcie Hyperflow 99.9 % 99.9 % 99.9 % 99.9 % 99.9 % Si anteia no cumple con el Objetivo de Nivel de Servicio, el Cliente podrá requerir a anteia que aplique los descuentos a la factura del siguiente mes, conforme el siguiente cuadro aplicable: Porcentaje de Tiempo en Funcionamiento Mensual Porcentaje de descuento aplicable en la factura siguiente: 99% a < 99.9% [Impacto Bajo] 95% a < 99% [Impacto Medio] < 95% [Impacto Alto] 10 % 25 % 50 % Procedimiento para solicitar Compensación por Inactividad Para ser aplicado el descuento en la factura siguiente, es necesario cumplir con el siguiente procedimiento: Notificar al equipo de asistencia técnica de anteia por correo electrónico hello@anteia.co sobre los hechos que configuren los Errores y por tanto la Inactividad, así como, los soportes correspondientes con fecha y hora que se produjo, en un plazo máximo de treinta días desde que lo evidenció. anteia tendrá un plazo máximo de cinco (5) días para dar respuesta al Cliente sobre la petición realizada. En caso que anteia evidencie y sea aplicable la petición del Cliente, procederá a dar el Porcentaje de descuento en la factura siguiente. En caso que anteia evidencia que no es aplicable la petición del Cliente dará respuesta con los sustentos correspondientes. La Cantidad máxima del Porcentaje de descuento aplicable por mes es del 50%. El presente documento es la versión actualizada de los ANS, reemplazando cualquier versión anterior. Fecha de actualización: 21 de Octubre 2023

Docs Terminologia Magic Forms Beneficios Propiedades Configuración Casos de uso Analytics API Pagarés Beneficios Casos de uso FAQ Analytics API Solicita tu DEMO Core ID Document processing based on artificial intelligence that allows the automation of tasks related to document management. A to analyze and extract information from documents, as well as automatically classify and label them. Tasks that Anteia can automate include data extraction, content verification, and document generation. ​ Anteia's technology is based on a set of machine learning algorithms, which are capable of learning autonomously from previously tagged document examples. This allows GeniusDocs to be able to analyze and understand different types of documents, including invoices, receipts, emails, contracts, and other types of structured and unstructured documents. ​ In addition to its ability to automate document management related tasks, GeniusDocs also offers a number of other benefits. It can help improve the accuracy and speed of document processing, which can significantly reduce operating costs. It can also help improve security and regulatory compliance by enabling automatic detection of sensitive or potentially inappropriate information. G. lossario Document Processing. Automatic document processing to extract relevant information and data. ​ Natural Language Processing (NLP). Technology that allows computers to understand and analyze human language. ​ OCR (Optical Character Recognition). Technology that converts images of text into a digital format. ​ Data extraction. Process of gathering and organizing information from documents. ​ Data integration. Process of combining different data sources to create a more complete and accurate view. ​ Process automation. Use of technology to automate manual tasks and improve efficiency. ​ Machine Learning. Artificial intelligence technique that allows machines to learn and improve from experience. ​ Robotic Process Automation (RPA). Technology that automates repetitive and high-volume tasks through the use of software robots. ​ chatbots. Artificial intelligence applications designed to interact with users through a conversation. ​ Document processing in real time. Automatic document processing that allows obtaining results in real time. ​ Accessibility. Ability of a document to be accessed and used by people with disabilities. ​ Intuitive user interface. Interface that is easy to use and understand for the user. ​ Application integration. Process of connecting different applications so that they work together and share information. ​ predictive analytics Artificial intelligence technique that uses algorithms and models to predict future outcomes. ​ SmartDocument. Electronic document with intelligent features that allow advanced user interaction and automation. ​ Document Automation. Process of creating, editing and sending electronic documents using automated technologies and tools. ​ Document management. Systematic and organized process of creating, storing, retrieving and distributing electronic documents. ​ Interaction with Documents. Process of interacting with electronic documents using specific technologies and tools. ​ OCR (Optical Character Recognition). Technology used to convert scanned images or documents into editable text. ​ Document Storage. Process of saving and storing electronic documents in a secure and accessible manner. ​ Document Editing. Process of modifying and updating electronic documents. Electronic signature. Process of signing electronic documents using specific technologies and tools. ​ Natural Language Processing. Technology used to process and understand natural human language. ​ Machine Learning. Technology used for computers to learn from data and perform tasks without being explicitly programmed. ​ Process Robotics. Technology used to automate repetitive tasks and improve business efficiency. ​ Intelligent Personal Assistant. Technology used to provide personal assistance and solve tasks through conversations with a user. ​ Document Analysis. Process of analyzing electronic documents to extract relevant information. ​ Smart Contracts. Autonomous electronic contracts that are automatically executed and verified without the need for intermediaries. ​ Document Integration. Process of integrating electronic documents into business systems and processes to improve efficiency and productivity. anonymization. Process by which data is processed in such a way that it is not possible to relate it to the identity of a person or their personal data. Despite these processes, it is possible to perform technical and scientific analyzes on that data set. For compliance with anonymization standards, the data must be stripped of sufficient elements so that the owner of the data can no longer be identified, and therefore this data must be processed so that it is not possible to identify a person by using all reasonable means to be used by any other person. Authentication. Although traditionally, authentication processes were related to the originality of documents, in computing they began to be used to verify the identity of people. In other words, to confirm that an individual is who they say they are. To do this, digital authentication relates each user to one or more variables. ​ Usually these variables or factors are classified into three types: by data that people know, such as a password or a PIN. By objects, such as a token, ID card, or SIM card. Or by biometric characteristics of the subjects such as fingerprints. But there are also authentication systems that go a step further and ask for specific actions. ​ Multifactor Authentication. Generally, single-factor authentication systems are more vulnerable, even more so when they depend on passwords chosen by the users themselves. But at the same time, they are the easiest systems to manage given how easy it is to generate and change passwords within an organization. On the other hand, there are biometric systems that are not without risk and that are impossible to change since they are linked to the corporeality of each subject. Fortunately, there is a trend that takes the best of both using two-factor authentication (2FA) and multi-factor authentication (MFA) mechanisms. Authorization. It consists of the security process to determine what actions or services can be performed according to the identity of the users. Biometrics. Application of statistical methods and calculation in the study of biological phenomena. In security it is used as a means to identify, authenticate and control access through measurable human biological data. There are various levels of biometric security with biological measurements (DNA and blood); morphological ones that involve the structure of the body (shape of the face, eyes, etc.) and behavioral ones, those based on actions or patterns such as the tone of the voice or the way of moving. Biometric data is unique to each individual and is one of the best identity confirmation tools. By the way, the term biometrics comes from two Greek words: BIOS(life) and METRON(measurement). ​ Behavioral Biometrics. It is about biometrics based on own actions or behaviors associated with a person. This includes typing pattern (formerly known as keystroke dynamics), tone of voice, use of social media, intensity of heartbeat, and even gait. ​ cybercrime. It is all crime that involves computing devices and networks for carrying out illegal activities. More in detail, is usually used to talk about those activities directed against the confidentiality, integrity and availability of computer systems and networks, as well as the data stored in them. Confidentiality. Initially defined as "what is done or said in the confidence that what is done or said will be kept confidential", today it simply means keeping a secret. This quality in computer terms refers to the fact that the data that is stored on any device and transmitted in any medium should not be exposed to anyone. This reserve of information is enhanced through the use of cryptography. ​ deduplication . Mechanisms used to detect duplicate identities and ensure the uniqueness of people within a system or organization. The tools used in these processes generally include biometric recognition, biographical data, and the use of credentials. ​ Availability. It is the guarantee that a company's IT infrastructure has adequate recovery and protection capacity against system failures, natural disasters or malicious attacks. It is the ability to access and use resources, be it a computer network, a system, an application or data, allowing its use to authorized persons. ​ Face Match. Facial recognition or face matching system through which a user uses his biometric characteristics (his face) to authenticate his identity. This is one of the most used systems thanks to the popularization of smartphones and is frequently associated with the use of mobile applications (apps) and web platforms as a mechanism to keep accounts or transactions safe and secure. ​ Authorized source. Repository, system, or database that contains information about an individual's attributes and is considered to be the primary or most reliable source for this information. When two or more identification systems present a conflict in their data, the authorized source is used as the most secure source of information in this regard. ​ Identity. It is the set of characteristics of an individual, or of a community, that characterize them from others. In security it is used to talk about individuals and the attributes that make them unique. These variables include physical characteristics, personal history, beliefs, cultural, national, and gender factors, among other variables. Digital identity. Just as there is a physical identity, there is also a digital version made up of the unique attributes of each individual that are captured, validated or _cc781905-5cde-3194-bb3b -136bad5cf58d_stored by digital means. ​ ID. It is the action or process of identifying or identifying oneself. Traditionally, this process is linked in the physical world and government agencies with the use of identity documents. On the digital plane, it is usually used to verify that on the other side of the computer, or smartphone, the person who comes into contact is who they say they are. For this purpose, attribute registration processes are used and later, based on the information captured, credentials are issued to optimize the authentication processes. ​ Biometric Identification. It is the process of determining the identity of a person through the use of biometric data such as the shape of the face, the fingerprint or the pattern of walking, among other possibilities. This information is then compared with a database to verify the identity of said user. Despite the use of digital tools for the capture, recording and comparison of data, it must be taken into account that a biometric match is never exact and therefore a 100% match between the biometric template and the user's data will never be presented. As a consequence, margins must be established for the acceptance of matching patterns that obey a category called biometric threshold. Integrity. It refers to the state and accuracy of the data involved in a process. In other words, integrity requires that the data received must be exactly the same as the data sent. performance metrics. They are measurement systems used to determine the precision of the authentication processes. In biometrics the following stand out: False Acceptance Rate (FAR). The False Acceptance Rate or FAR is sometimes known as the False Negative Rate or FN. As its name indicates, it is related to unregistered users who, despite them, are erroneously admitted to the systems. False rejection rate (FRR). It is sometimes known as the false positive rate or FP. It is the opposite case of the FAR and occurs when the system denies access to an authorized user. ​ Biometric recognition. Procedure, through the use of technological devices, to confirm the identity of people by comparing biological and behavioral attributes. Face recognition. Facial recognition is the use of technology to verify the identity of a user by comparing their facial attributes with a digitally stored database. Despite not being the most accurate identification method, of all the biometrics, it has become popular due to its ease of use. Its operation is based on the registration of the facial structure, using the distances between the center of the pupils in the eyes, the nose, the mouth and the edges of the jaw. These variables are stored using algorithms that protect the information and optimize it for later comparison. ​ cyber security. Cybersecurity is the combination of people, policies, processes and technologies used by a company to protect its digital assets. There are various classifications ranging from security of the Internet of Things (IoT), to information security, among other classifications. Some of the most common threats are ransomware, malware, denial of service attacks, and phishing. Its use has changed its motives, and sides, from its beginnings, from being a tool for extortion and industrial espionage, to the sabotage of entire nations in conflict and a tool for cyber-activists. Identification system. It is about the set of practices, equipment, technological infrastructure, software, credentials and laws involved in the capture, management and use of personal identification data. Digital identification system. It is a technological platform used during the life cycle of an organization's identity. It covers from the capture, validation, storage and transfer of data, to the management of credentials, for their subsequent verification and authorization de identities. Error rate. No matter how sophisticated the technological equipment used in biometrics may be, there will always be a margin of error. For this reason, in biometrics we speak of a biometric threshold that must be established using false acceptance rate (FAR) and false rejection rate (FRR) variables. In this way, if the biometric threshold is at a low value, few rejections will be generated, which is equivalent to a low FRR and a greater risk of imitators. To avoid this, the FRR is increased, which will also decrease the FAR. ​ check . For the context of information technology and security, it is defined as the process of confirming the identity of a user or process by comparing their attributes or credentials to facilitate their authorization and access to services. ​ Biometric verification. It is the verification process using biometric attributes for this purpose. With this objective, a capture of these variables is carried out, whose information is compared with a digitally stored biometric template. ​ multiple factors A solid confidence Magic Shapes Digital forms that are self-managed thanks to public and private sources of information, Optical Character Recognition (OCR), Intelligent character recognition (ICR) and other forms or documents from the same user. The authenticity of information is verified, updated and monitored through compliance alerts, dates and inconsistencies. It allows you to attach documents, images, PDFs and other types of formats. ​ Benefits Digitize forms in seconds. ​ They allow organizations to efficiently collect user data by integrating with existing databases and workflows. ​ Provides companies with authentic user information, minimizing the risk of fraud. ​ The information compiled in these documents is periodically updated and verified. ​ Eliminate human typing errors. Automate reports that improve customer knowledge. Increase end customer satisfaction by freeing them from the stressful processes of managing multiple forms with the same information over and over again. ​ Promptly alert fraud risks or eventualities in compliance compliance. ​ Eliminate transaction limits, annoying authentication steps, and false declines. ​ It doesn't let document failures and device changes stop customers. ​ They minimize fraud. ​ Maximize conversion. ​ It improves the user experience by being self-managing, avoiding filling out large amounts of information. Properties Face Propiedad Servicios Tecnología 1 Digitalización de formulario lleno. ​ Recibir documento en formato PDF. ​ ​ Automatización de lectura de datos. ​ Almacenamiento de datos. ​ Consulta de datos. ​ ​ ​ Ajustes manuales. ​ ​ Notificar estado del proceso. ​ Se recibe el archivo PDF del cliente por medio del API. ​ Se extrae el texto. ​ Se almacenan los datos del PDF. ​ El cliente puede acceder a través de un API a los datos recolectados del documento. ​ Anteia desea hacer correcciones con respecto a la base de datos. ​ Notificar por medio de webhook el estado de un archivo. ​ 2 Digitalización de un formulario vacío. Recibir documento en formato PDF o Excel (No jpg o png). ​ Automatización esquematización. ​ ​ Almacenamiento de esquema. ​ Ajustes manuales. ​ ​ Verificación del formulario. ​ ​ ​ ​ ​ Se extrae el texto. Interpretar requerimiento. ​ Se almacena el esquema del formulario. ​ Anteia desea hacer correcciones con respecto a la base de datos. ​ Corroborar estado. Corregir datos. Back office ​ 3 Interfaz de usuario. FrontEnd Que se pueda interpretar el esquema para dibujar las preguntas. Guardar la información del formulario llenado . ​ Properties Servicio Configuración Campos del formulario Nro. De páginas. Tipos de campos. Qué campos van en cada página. Etiquetas de los campos. Condicionales. Contenido de los campos. Autocarga de los campos. Validaciones de la información ingresada. Campos autocalculados. ​ Alertas por el valor de los campos ​ Por cada campo se pueden definir una lista de valores, para los cuales dicho campo puede generar una alerta. ​ ​ Campos mapeados El valor de un campo puede ser cargado a partir del valor de otro campo. ​ Ejemplo. Si se tiene una actividad económica, en otro campo se puede autocompletar el CIIU. ​ Use cases Promissory notes issued by financing institutions to guarantee the payment of loans. ​ Issued by banks or financial institutions. ​ Used to finance short-term business transactions. ​ For personal loans online. ​ By leasing companies to finance the acquisition of property. ​ Guarantee payment of invoices. ​ Promissory notes issued by educational institutions to finance the education of students. ​ Used in the stock market to back corporate bonds. ​ Issued by companies to finance capital projects. ​ Issued by insurance companies to support insurance policies. ​ Promissory notes issued by factoring companies to finance the obtaining of invoices. ​ By brokerage institutions to guarantee the payment of commercial transactions. Frequent questions Does it have the same validity as a traditional promissory note? ​ If, due to the principle of functional equivalence and being a document that is born digitally, it meets all the conditions of a traditional promissory note What are the issuance requirements? ​ The same as any legal document, to be signed a method must be generated that associates the debtor with this document, through verifiable systems of non-repudiation, authenticity and integrity of the document. The regulations regarding the promissory note fall especially on the transfer and custody of the documents. How is it transferred? ​ There is a process called endorsement, which allows the promissory note to be transferred as a security, so that the endorser transfers ownership of the document and his obligation to the endorsee. In our system, this process happens in a completely virtual way, since we verify the identity of the endorsee to make a successful transfer, the result of which is the transfer of ownership of the document in our system. ​ How can you negotiate? The negotiation of the promissory note is outside the system, because like other securities, it can be traded, we allow this trade by providing the client with the functionality of endorsing a promissory note. Who can issue a dematerialized promissory note? Due to the principle of functional equivalence, anyone can issue a promissory note, however, it is important that this promissory note is signed and that it is kept in such a way that the integrity of the document and the identity of the debtor can be verified, which is why systems like ours are They are in charge of guarding the promissory note during its life cycle, from creation and signing, to processing or endorsement and gives clients the power to manage it, making the process easier and safer, both for clients and for debtors. What are the differences between a dematerialized promissory note and a traditional promissory note? ​ The dematerialized promissory note is a representation of the traditional promissory note, which allows the same actions to be performed on the document, only that it is born and is maintained in the digital world, which brings advantages of storage, administration, signature and even agility in the life cycle of a promissory note ​ What are the risks associated with dematerialized promissory notes? ​ Security risk. As they are electronic documents, dematerialized promissory notes are exposed to the possibility of hacking, identity theft and other computer crimes. ​ Default risk. As with traditional notes, if the issuer of the note fails to meet its payment obligation, the investor may lose some or all of their investment. ​ Liquidity risk. As with traditional promissory notes, dematerialized promissory notes may have a lower degree of liquidity than other financial instruments or securities, which may make it difficult to negotiate or sell them in the secondary market. ​ In general, the risks associated with dematerialized promissory notes originate from the use of computer technologies or derive from risks associated with any type of promissory note. ​ What security does a dematerialized promissory note offer? ​ Depending on the way it was issued, it can generate many advantages, the traceability of the document is protected and difficult to break. The verification of the identity of the debtor or debtors allows for more reliability, the custody of the document allows it not to be lost or document mismanagement. Finally, the integrity of the associated documents ensures that the changes made are verified and does not allow unauthorized modifications. What are the costs associated with dematerialized promissory notes? ​ The costs relate to maintaining the promissory note, by which we mean custody as well as administration, and signing associated documents, which utilize identity verification. How can you collect a dematerialized promissory note? ​ Due to the principle of functional equivalence, in the same way as a traditional promissory note, if the debtor is not willing to pay the obligation, the documentation is generated digitally and the creditor can demand payment in court, because the documentation is sufficient evidence to show that the debtor accepted the obligation. What happens if the debtor does not pay a dematerialized promissory note? ​ The creditor can demand payment in a lawsuit, forcing him to pay the debt associated with the promissory note, the only difference with a traditional promissory note is the use of digital documents as evidence of such obligation. Regulation Argentina: The regulation on dematerialized promissory notes in Argentina is governed by Securities Law No. 22,415 and by the National Securities Commission. The law establishes the requirements for the issuance, negotiation and transfer of securities, including dematerialized promissory notes. ​ Brazil: The regulation on dematerialized promissory notes in Brazil is governed by the Brazilian Securities and Exchange Commission (CVM) and by the Securities Market Law No. 6,385/76. The CVM is responsible for regulating and supervising the securities market in Brazil, including dematerialized promissory notes. The law establishes the requirements for the issuance, negotiation and transfer of securities, as well as the obligations of issuers of securities. ​ Mexico: The regulation on dematerialized promissory notes in Mexico is regulated by the Mexican Social Security Institute (IMSS) and the National Banking and Securities Commission (CNBV). The CNBV is responsible for regulating and supervising the securities market in Mexico, including dematerialized promissory notes. The IMSS is responsible for regulating and supervising the issuance of securities, including dematerialized promissory notes. ​ Colombia: The regulation on dematerialized promissory notes in Colombia is regulated by the Financial Superintendence of Colombia. The Superintendency is responsible for regulating and supervising the financial market in Colombia, including the stock market and the issuance of dematerialized promissory notes. ​ Costa Rica: The regulation on dematerialized promissory notes is regulated by the Central Bank of Costa Rica and the General Superintendence of Securities. The Central Bank is responsible for regulating and supervising the monetary and financial market in Costa Rica, including the stock market. The General Securities Superintendency is responsible for regulating and supervising the issuance and trading of securities, including dematerialized promissory notes. It is important to note that regulations may vary over time and it is advisable to check current laws and regulations before issuing or negotiating dematerialized promissory notes in Costa Rica. ​ Peru: The regulation on dematerialized promissory notes in Peru is regulated by the Superintendence of Banking, Insurance and AFP. The Superintendency is responsible for regulating and supervising the financial market in Peru, including the stock market and the issuance of dematerialized promissory notes. ​ Chile: the regulation on dematerialized promissory notes is regulated by the Superintendency of Securities and Insurance. The Superintendency is responsible for regulating and supervising the stock market and ensuring the protection of investors and the integrity of the stock market in the country. ​ Ecuador: The regulation on dematerialized promissory notes is regulated by the Central Bank of Ecuador and the Superintendence of Companies. The Central Bank is responsible for regulating and supervising the monetary and financial market in Ecuador, including the stock market. The Superintendency of Companies is responsible for regulating and supervising the issuance and trading of securities, including dematerialized promissory notes. ​ Panama: The regulation on dematerialized promissory notes is regulated by the Superintendency of the Stock Market. The Superintendency is responsible for regulating and supervising the securities market in Panama, including the issuance and trading of securities, including dematerialized promissory notes. Magic Shapes Digital forms that are self-managed thanks to public and private sources of information, Optical Character Recognition (OCR), Intelligent character recognition (ICR) and other forms or documents from the same user. The authenticity of information is verified, updated and monitored through compliance alerts, dates and inconsistencies. It allows you to attach documents, images, PDFs and other types of formats. ​ Magic Shapes Digital forms that are self-managed thanks to public and private sources of information, Optical Character Recognition (OCR), Intelligent character recognition (ICR) and other forms or documents from the same user. The authenticity of information is verified, updated and monitored through compliance alerts, dates and inconsistencies. It allows you to attach documents, images, PDFs and other types of formats. ​ Magic Shapes Digital forms that are self-managed thanks to public and private sources of information, Optical Character Recognition (OCR), Intelligent character recognition (ICR) and other forms or documents from the same user. The authenticity of information is verified, updated and monitored through compliance alerts, dates and inconsistencies. It allows you to attach documents, images, PDFs and other types of formats. ​ Magic Shapes Digital forms that are self-managed thanks to public and private sources of information, Optical Character Recognition (OCR), Intelligent character recognition (ICR) and other forms or documents from the same user. The authenticity of information is verified, updated and monitored through compliance alerts, dates and inconsistencies. It allows you to attach documents, images, PDFs and other types of formats. ​ Magic Shapes Digital forms that are self-managed thanks to public and private sources of information, Optical Character Recognition (OCR), Intelligent character recognition (ICR) and other forms or documents from the same user. The authenticity of information is verified, updated and monitored through compliance alerts, dates and inconsistencies. It allows you to attach documents, images, PDFs and other types of formats. ​ Magic Shapes Digital forms that are self-managed thanks to public and private sources of information, Optical Character Recognition (OCR), Intelligent character recognition (ICR) and other forms or documents from the same user. The authenticity of information is verified, updated and monitored through compliance alerts, dates and inconsistencies. It allows you to attach documents, images, PDFs and other types of formats. ​ Solicita tu DEMO

Ernest Viana product manager phone +57 301 596 6685 Email ernesto@anteia.co

Ernest Viana product manager phone +57 301 596 6685 Email ernesto@anteia.co

Ernest Viana product manager phone +57 301 596 6685 Email ernesto@anteia.co

| anteia Cibersecurity Mesh Beneficios Glosario ¿Cómo funciona? Configuración Proceso Casos de uso Preguntas frecuentes Regulación Analytics Compra Api beyond integration Experience the power of hyper automation Cybersecurity Mesh A cybersecurity model is a set of policies, procedures, and technologies designed to protect a computer system and associated data against security threats. Cybersecurity models are based on a proactive approach to security management, which includes threat identification, risk assessment, implementation of security measures, and continuous monitoring to detect and respond to attacks. ​ A good cybersecurity model is effective in preventing and detecting threats, but it must also be flexible and scalable to adapt to changes in technology and threats. You need to consider both traditional security technologies, such as firewalls and intrusion detection systems, as well as new technologies, such as artificial intelligence and the cloud. ​ In addition to technology, an effective cybersecurity model must include strong security management practices, such as staff training and security awareness, backup and disaster recovery planning, and data security policy. It is also important to consider compliance with relevant security regulations and standards, such as PCI DSS and HIPAA. ​ An organization's cybersecurity model should be regularly reviewed and updated to keep up with the latest threats and trends in security technology. This includes the continuous evaluation and improvement of security policies and practices, the training of personnel, and the continuous monitoring of the network and systems to detect and respond to threats. ​ Our Architecture is an innovative approach to protect networks and computer systems against security threats. Instead of relying on a centralized security solution, it distributes protection across multiple layers that work together to ensure complete network security. It is an effective and sophisticated approach to protect networks and computer systems against security threats. It offers defense-in-depth, early threat detection, flexibility and scalability, and reduced vulnerability to attack. All of this helps ensure the security and continuity of network services. ​ It offers flexibility and scalability, which means it can adapt to and grow with an organization's changing security needs. Additionally, the decentralized nature of the security mesh makes it less vulnerable to attacks that exploit weaknesses in centralized systems. Benefits Allows multiple signers. ​ Allows you to sign documents faster and more efficiently compared to scribble signatures. ​ Helps protect the confidentiality and integrity of documents. It is more affordable than signing on paper and can reduce the costs associated with managing paper documents and physically mailing them. ​ Documents can be signed from anywhere at any time, which is more convenient than having to be in a specific place to sign on paper. ​ The electronic signature reduces the use of paper and shipping costs, which contributes to an environmentally sustainable practice. It gives the possibility to people with disabilities to sign documents in a more accessible way. ​ It allows for greater transparency and traceability in document management, which can be useful in audits and reviews. ​ It can be easily integrated with other systems and applications, increasing the efficiency and effectiveness of document management. ​ It allows the automation of processes and the elimination of human errors, which increases the precision and speed of document management. ​ You can make adjustments and updates in real time, increasing flexibility and adaptability in document management. ​ Reduces the risk of document loss, damage or theft, increasing security and reliability in document management. Access and manage documents faster and more efficiently, which improves productivity and efficiency. ​ It is compatible with mobile devices, allowing greater mobility and flexibility in document management. ​ G. lossario Cryptographic algorithm. It is a mathematical process that is used to encrypt and decrypt messages and to generate cryptographic keys. Authentication. It is the process of verifying the identity of a user. Self signature. It is an electronic signature that is made without the intervention of a certification authority. Certification authority (CA). It is an entity that issues and manages digital certificates. Digital certificate. It is an electronic file that contains information about a user's identity and their public key. Root certificate. It is a certificate that is the root of trust in a public key infrastructure. public key. It is a cryptographic key that is used to encrypt messages and to verify the identity of a user. private key. It is a cryptographic key that is used to decrypt messages and to sign electronic documents. encryption. It is the process of encoding a message so that it can only be decrypted by the recipient. Signature with time stamp. It is an electronic signature that includes a time stamp that shows the date and time the signature was made. Digital signature. It is an electronic representation of a signature, which is used to authenticate electronic documents. Electronic signature. It is an electronic representation of a handwritten signature, used to authenticate electronic documents. Advanced electronic signature (FEA). It is a type of electronic signature that provides a high level of security and trust. Recognized electronic signature (FER). It is an electronic signature that meets the legal requirements to be recognized as equivalent to a handwritten signature. Multiple signature. It is an electronic signature that is made by more than one person. hash. It is a unique representation of a message, which is used to verify the integrity of an electronic document. Public Key Infrastructure (PKI). It is a set of procedures, protocols and services used to create, manage and validate digital certificates. Integrity. It is the guarantee that an electronic document has not been altered since it was signed. I do not repudiate It is the guarantee that a user cannot deny having signed an electronic document. Security token. It is a physical device or software that stores private keys and is used to sign electronic documents. Timestamp. It is a timestamp that is added to an electronic document to show the date and time it was signed. Certificate validation. It is the process of checking the validity of a digital certificate. Check. It is the process of checking the validity of an electronic signature. How does it work? Setting Missing to define the format for tables ​ Process Missing to define the format for tables Use cases Financial legal contracts and agreements. ​ Billing and monitoring of payments in the accounting sector. ​ Job application forms and monitoring of the hiring process in human resources. ​ Requests for orders and monitoring of the supply chain in companies of logistics. ​ Medical forms and record of clinical histories. ​ Applications for enrollment and monitoring of students. ​ Travel request forms and travel management. ​ Credit applications and loan monitoring. ​ Insurance application forms and claims tracking. ​ Requests for inspection and monitoring of products in the manufacturing industry. ​ Requests for acquisition and monitoring of real estate. ​ Loan contracts, investment agreements, credit card applications. ​ Real estate. purchase-sale contracts, rental contracts, property deeds. Medical consents, electronic medical records, medical prescriptions. ​ Permit applications, public service contracts. ​ Software license agreements, cloud service provider agreements, outsourcing agreements. ​ Enrollment applications, teacher contracts, professional internship agreements. ​ Transport contracts, delivery agreements, storage agreements. ​ Insurance policies, reimbursement requests, indemnity agreements. ​ Supply agreements, purchase contracts, technology license agreements. ​ Online purchase agreements, subscription contracts, affiliate agreements. ​ Hotel reservation contracts, vacation rental contracts, catering agreements. ​ Input supply agreements, crop sales contracts, land lease agreements. Frequent questions What is the difference between digital and electronic signature? The electronic signature refers to the authentication and validation of documents in digital format through cryptography and security technologies, while the digital signature refers to a signature in digital format, but which does not necessarily have the same levels of security and authenticity than an electronic signature. That is, the electronic signature is a specific type of digital signature that meets certain security and reliability standards. What types of electronic signatures are there? Simple electronic signature. Electronic representation of a handwritten signature, used to authenticate electronic documents. ​ Digital signature. Electronic representation of a signature, used to authenticate electronic documents. ​ Advanced electronic signature (FEA). It is a type of electronic signature that provides a high level of security and trust. ​ Recognized electronic signature (FER). Electronic signature that meets the legal requirements to be recognized as equivalent to a handwritten signature. ​ Self signature. Electronic signature that is carried out without the intervention of a certification authority. ​ Multiple signature. It is done by more than one person. ​ Signature with time stamp. Electronic signature that includes a time stamp that shows the date and time the signature was made. ​ What documents can be signed electronically? ​ Any document that can be stored in electronic format can be signed electronically. This includes contracts, invoices, legal documents, official documents, work documents, among others. The electronic signature allows authenticating and verifying the integrity of these documents, which gives them legal validity and provides them with a higher level of security. How is the authenticity of an electronic signature verified? ​ It is verified using the public key corresponding to the signature. The process consists of decrypting the information signed with the public key and comparing it with the original document to verify that the signature is valid and has not been altered. It can be verified that the digital certificate used to sign is valid and has not expired. This verification can be done by specialized software or through a certification authority. What requirements must be met to perform an electronic signature? ​ To perform an electronic signature, several requirements must be met, such as having a verified identity and a digital certificate issued by a trusted certification authority, using cryptographic keys (a public key to encrypt messages and verify the identity of a user, and a private key to decrypt messages and sign electronic documents), have an application or device that allows electronic signatures to be performed and meets the required security standards, adequately protect private keys, comply with the rules and regulations applicable in the country or jurisdiction where it is performed the electronic signature, and have a public key infrastructure (PKI) that allows validating the electronic signature and guaranteeing trust in it. ​ How is the security of electronic signatures guaranteed? ​ A series of requirements must be met, such as having a verified identity and a digital certificate issued by a trusted certification authority, using cryptographic keys, having an application or electronic signature device that complies with security standards, adequately protecting private keys , comply with applicable rules and regulations, have a public key infrastructure (PKI), and use encryption and authentication techniques to protect the integrity of electronically signed documents. In addition, it is important to keep electronic signature software and devices up to date to avoid potential security vulnerabilities. How is the electronic signature integrated into business processes? ​ The electronic signature can be integrated into business processes through the automation and digitization of the processes that require the signing of documents. This may include the creation of electronic forms for the collection of information and the signing of the same, the implementation of approval workflows that allow the signing of documents online and the integration of the electronic signature with document management and information management systems. business processes. In addition, it is important to guarantee the integrity and security of the documents and the electronic signature through adequate security measures, such as data encryption and user authentication. What happens if the device used for the electronic signature is lost or damaged? ​ How is an electronic signature revoked? ​ How is the privacy of electronic signatures guaranteed? ​ How is the integrity of electronically signed documents carried out? How can non-repudiation be guaranteed in electronic signatures? ​ What systems or technologies are used for the electronic signature? How is the authentication of users who perform electronic signatures performed? How can electronic signatures be stored and managed? What legal implications does the electronic signature have? Is the electronic signature valid in any country? What support does the electronic signature have? What are the mechanisms to sign? Biometric fingerprint and OTP. ​ Can you sign multiple documents simultaneously? How many signatures can I put on a document? Do you have end user support? Regulation Argentina. The electronic signature in Argentina is regulated by the Electronic Signature Law 26. electronic signature No. 26.199, which establishes the rules for the use of electronic signatures, certifications and public key infrastructure. ​ Brazil. The regulation of electronic signatures in Brazil is established in Law No. 12,651/2012, which establishes the rules for the use and validity of electronic signatures, as well as the responsibility of service providers electronic signature. ​ Chili. The regulation of electronic signatures in Chile is established in Law No. 19,799, which establishes the rules for the use of electronic signatures, certifications, and public key infrastructure. ​ Mexico. The regulation of the electronic signature is established in the Law of Electronic Signature (Law of Information Technology and Electronic Commerce) and its regulations (Regulation of the Law of Electronic Signature). These laws establish the rules for the use of electronic signatures, certifications and public key infrastructure. In addition, they establish the responsibilities and obligations of electronic signature service providers and establish the procedures for the verification and validity of electronic signatures. Advanced and recognized firms are also regulated. ​ Costa Rica. It is established in the Electronic Signature and Electronic Documents Law (Law 8968) and its regulations. This law establishes the rules for the use of electronic signatures, certifications and public key infrastructure. In addition, it establishes the responsibilities and obligations of electronic signature service providers and establishes the procedures for the verification and validity of electronic signatures. Advanced and recognized firms are also regulated. In Costa Rica there is an entity in charge of regulating and supervising the electronic signature is the IFT (Costa Rican Electricity Institute). ​ Colombia. The regulation of the electronic signature is established in Law 527 of 1999 and its regulatory decree 2364 of 2012, known as the "Electronic Signature Law". This law establishes the rules for the use of electronic signatures, making clear the concept of signature "Methods such as codes, passwords, biometric data, or private cryptographic keys, which allow to identify a person, in relation to a message of data, as long as it is reliable and appropriate with respect to the purposes for which the firm is used, taking into account all the circumstances of the case, as well as any pertinent agreement. Taking into account that in the case of electronic signatures, unlike the digital signature, there is no third-party certifier, under the legal framework establish the responsibilities and obligations of the providers, as well as the general standards of verification and validity. Panama. It is established in Law 41 of 2007, which establishes the rules for the use of electronic signatures, certifications and public key infrastructure. The law establishes the responsibilities and obligations of electronic signature service providers and establishes the procedures for the verification and validity of electronic signatures. Advanced and recognized firms are also regulated. Ecuador. The regulation of the electronic signature is established in the Law of Electronic Signature and Electronic Documents (Law of Information Technology and Electronic Commerce) and its regulations. These laws establish the rules for the use of electronic signatures, certifications and public key infrastructure. In addition, they establish the responsibilities and obligations of electronic signature service providers and establish the procedures for the verification and validity of electronic signatures. Advanced and recognized firms are also regulated. In Ecuador there is also the National Electronic Signature Certification System (SNCFE) which is in charge of issuing and revoking electronic signature certificates. ​ Peru. The regulation of the electronic signature is established in the Electronic Signature and Electronic Documents Law (Law 27269) and its regulations. These laws establish the rules for the use of electronic signatures, certifications and public key infrastructure. In addition, they establish the responsibilities and obligations of electronic signature service providers and establish the procedures for the verification and validity of electronic signatures. Advanced and recognized firms are also regulated. In Peru, there is an entity in charge of regulating and supervising the electronic signature: OSIPTEL (Supervisory Agency for Private Investment in Telecommunications). ​ Analytics Number of documents signed, number of active users, average session duration. ​ Response times, error rate, level of availability. ​ Number of users, roles and permissions assigned, level of user activity. ​ Average time to perform an electronic signature. ​ Number of valid and invalid certificates, certificate validation success rate. ​ Integration with other systems. Number of integrations made, types of integrated systems (CRM, ERP, etc.), level of success of the integrations. ​ Number of successful and failed signatures, overall success rate. ​ Level of user satisfaction, pain points and problems reported, level of adoption of the platform. ​ Number of users who access the platform from mobile devices, types of devices used. ​ Geography. Geographic location of users and signed documents, analysis of geographic trends. ​ Total cost of implementation and use of the service, costs per user and per signed document. ​ Trends in the use of the platform, trends in user satisfaction, trends in the adoption of new features. ​ Documents created, shared and collaborative. Average time per document. Buys Still missing from the document api Still missing from the document